Shipping policy

Made-to-Order Lighting

All Full Dress lighting orders — and any other made-to-order lighting — require 8 to 10 weeks for production. Because each piece is handmade to order, we don't ship on a fixed calendar date; instead, we'll reach out to you directly once your piece is complete and ready to go.

Once we're in touch, your order will ship according to the shipping method you chose at checkout, or—if you've arranged local pickup—it will need to be picked up within 14 days.

This timeline begins once your order is paid in full. If production runs past the 8–10 week estimate, we'll be in touch to keep you updated.

Antiques & One-of-a-Kind Pieces

Antiques and one-of-a-kind pieces that fit within a standard shipping box ship according to the shipping rates and carrier options presented at checkout. Like our general merchandise, we pack orders twice a week, so your piece will typically be packed and handed off to the carrier within 3–4 days of your order.

For pieces too large to box, we'll reach out to you directly to help arrange freight or courier delivery. You're also always welcome to request a shipping quote in advance by emailing hi@freaksny.com.

General Merchandise (Books, Candles, Soaps & Similar)

These items ship according to the shipping rates and carrier options presented at checkout. We pack orders twice a week, so your item will typically be packed and handed off to the carrier within 3–4 days of your order. Once it ships, please refer to your carrier's tracking for the most accurate delivery estimate.

Shipping Rates & Carriers

Shipping rates and available carriers are calculated and presented at checkout based on your order and delivery address. For pieces too large to ship in a standard box, we'll follow up directly with a custom shipping quote rather than a checkout rate.

Domestic & International Shipping

We ship within the United States according to the rates and carriers presented at checkout. International shipping is available on a case-by-case basis — please email us at hi@freaksny.com to discuss shipping to your location. Customers are responsible for any customs duties, import taxes, or other fees assessed on international orders.

Local Pickup

Local pickup is available for furniture and lighting orders—email us at hi@freaksny.com to arrange pickup instead of shipping.

Furniture must be picked up within 14 days of notification, or storage fees of $5/day will apply.

All in-stock general merchandise (books, candles, soaps, and similar) is always available to purchase in person at our Hudson, NY location.

Damage or Loss in Transit

If your order arrives damaged, please refer to our Refund Policy—damage must be reported within 48 hours of receipt.

Once an order has been transferred to the shipping carrier, risk of loss passes to you. That said, we're happy to help facilitate a claim with the carrier if your order is lost or arrives damaged—reach out to us at hi@freaksny.com and we'll do what we can.

Order Changes

Because our lighting is made to order and our antiques are one-of-a-kind, we're unable to guarantee the ability to modify a shipping address or cancel an order once it has been placed. Please double-check your shipping details at checkout.